Policies
Cancellations & Refunds
Cancellation Policy
More than 24 hours before hire start
You are entitled to a full refund. No questions asked.
Within 24 hours of hire start
A 50% refund will be issued to your original payment method.
Same day cancellations / No-shows
Unfortunately we are unable to offer a refund for same-day cancellations or no-shows, as the dress will have already been prepared for dispatch.
How to Request a Refund
To cancel your booking and request a refund, please contact us as soon as possible using one of the methods below. Please have your booking confirmation email handy so we can locate your order quickly.
Once your cancellation is confirmed, refunds are processed to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.
Other Fees
Dry Cleaning Fee
A mandatory dry cleaning fee of $15 is included in every hire and is non-refundable once the dress has been dispatched.
Late Returns
Late returns incur a fee of $15 per day until the dress is received back.
Damage or Loss
In the event of irreparable damage or loss, the full replacement value of the garment is payable as agreed in our hire terms.
Still have questions?
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